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Senators urge U.S. airlines to issue ticket refunds after bailout
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WASHINGTON - Nine Democratic U.S. senators on Tuesday urged the chief executives of 11 major airlines to issue full cash refunds to customers canceling flights during the coronavirus pandemic after Congress approved $25 billion in cash grants for the hard-hit industry.
“We believe your company has a moral responsibility to provide real refunds, not travel vouchers, to consumers, and to support State Department efforts to repatriate any American citizens trying to come home,” Senators Ed Markey, Elizabeth Warren, Kamala Harris, Bernie Sanders, Amy Klobuchar, Richard Blumenthal, Chris Murphy, Sheldon Whitehouse and Bob Casey said in the letter.
Most U.S. airlines are temporarily waiving coronavirus-related change and cancellation fees but are not issuing cash refunds.