HSBC banking app down as frustrated customers slam ‘worst timing ever’
HSBC UK is investigating “as a matter of urgency” as customers have been struggling to access banking services on Black Friday.
Thousands of customers have been left without access to their internet banking as the Bank tries to resolve the matter.
A message posted by the bank on X, formerly known as Twitter, said: “We understand some customers are having trouble accessing banking services as usual right now.
“We’re investigating this as a matter of urgency and will share an update as soon as possible.”
The disruption has happened as the Black Friday shopping bonanza gets under way, with retailers slashing their prices.
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Downdetector, which tracks websites, showed more than 4,100 people reported they could not access HSBC services.
The bank said it was “really sorry for the inconvenience”, and told the BBC the disruption was due to “an internal system issue”.
Users on X, formerly Twitter, responded to HSBC UK’s post on the platform with complaints – some saying they were unable to verify payments for Black Friday purchases or settle bills on payday.
One user complained: “I got paid today and cannot pay any bills! Sort it out HSBC.”
Others signalled their frustration at being unable to move money between accounts so they could make online purchases.
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