‘Poor fellow’ – NatWest customers served warning as man responds to ‘horrible’ scam email

NatWest explain how they are helping during the pandemic

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NatWest customers have been urged to look out for fraudulent emails, as a new scam has been identified. This warning came following previous analysis from Which?, where the consumer body estimated bank transfer scammers are stealing around £700,000 a day from UK savers.

Twitter user @simonnread shared the scam, noting it was a “classic reasonably-convincing” email.

Mr Read detailed it “tries to strike fear into the receiver to trick them into handing over all their personal financial information”, and he urged savers to be wary and forward the email onto [email protected]

In response to this, another Twitter user detailed: “I was in my local branch on Friday where a poor guy had responded to something like that and came in to double check. Poor fellow, was all sorted but it is happening and can be horrible.”

The scam itself contained the official NatWest logo at the top of the email and said the following: “We have implementing new login authentication procedures in order to safeguard your account information. (sic)

“Part of these procedures will be the introduction of our two step authentication system which will prevent access to your account by a third party, this system will work by comparing information from the device being used to access our sites against data we previously hold regarding the devices you most frequently use.

“We have been trying to contact you. However, we are unable to reach you.

“As a safety precaution, we have temporarily restricted access to your account and certain features within our Online Banking system.

“To continue banking digitally we need you to:

  • Visit our secure site by following the reference given below.
  • Verify your security questions.
  • Complete the new security process.”

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The scam email goes on to ask recipients to click a link for “banking with a higher level of security”.

While it should be obvious this is a scam due to the grammatical mistakes, NatWest itself provided extra clarity on the issue.

NatWest confirmed this was indeed a scam and on top of sending it to the Government reporting system, the bank can also be contacted.

The official NatWest_Help twitter account said: “Thanks for making us aware of this Simon. You can also report this by forwarding the email to [email protected] and you can also find more on spotting scams via our fraud guide.”

Email scams are not the only issue to face consumers, as according to research from Protect Your Bubble, the public at large is worried about sophisticated text based scams.

This worry comes as it was highlighted more than £2.3billion has been lost in a year, as scams surged during the pandemic, with over 413,000 instances of fraud reported in England, Wales and Northern Ireland in the year up to April 2021 – an increase of 33 percent on the previous 12 months.

Protect Your Bubble analysed just how many of us are googling inquiries related to text scams.

Its analysis found Royal Mail and PayPal scam texts were the most concerning for consumers, with the following also posing issues:

  • Hermes scam text: 5,400 searches per month
  • DPD scam text: 590 searches per month
  • Phishing scam text: 390 searches per month
  • Tax rebate scam text: 260 searches per month
  • Bank scam text: 110 searches per month
  • Covid scam text: 108 searches per month

Protect Your Bubble noted if consumers are unsure of any messages they receive, they should be reported to the business involved as well as Action Fraud.

James Brown, a Director at Protect your Bubble, commented: “With an increase in fraudulent text messages, it’s essential the public remain aware and vigilant when receiving them from well-known companies.

“It’s also important companies are following and advising customers on the correct behaviours to adopt when it comes to fraudulent activity.

“At Protect Your Bubble, we never engage in cold-calling to conduct sales activity.”

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