Yorkshire Building Society announces pilot scheme offering ‘extra support’ in six branches

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The initial pilot will take place across six of the Society’s branches from May 17, 2021 for nine months. From May 17, 2021, it will run for nine months.

Yorkshire Building Society will fund Citizens Advice advisers to hold free, confidential appointments at least one day a week across the six Yorkshire locations.

The appointments will be open to everyone in the community, not just Yorkshire Building Society customers.

The Citizens Advice advisers will offer independent advice in private meeting rooms, in an effort to assist people with a wide range of issues, including financial well-being.

Mike Regnier, Chief Executive of Yorkshire Building Society, said: “The pandemic has brought into sharp focus the challenges many people face around financial wellbeing, employment and skills.

“We are committed to enhance existing initiatives and establish new schemes to help people of all ages and stages of life with financial resilience.

“This trial partnership with Citizens Advice is a great initiative for both organisations to be able to increase the offering of face-to-face support to some of our communities.

“This pilot forms part of £1million in additional investment that we are using to help target those who need it most.

“We’re really proud to be advancing an agenda which will support people who find themselves in difficult circumstances and to be able to offer extra support that can make a difference to people when they really need it.”

Each appointment will last up to 60 minutes.

They can be booked directly by contacting a participating branch.

This can either be done in-branch or by telephone.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “The last year has shown how important it is that people can access advice.

“Across the country our advisers helped 18 people every minute during the pandemic.

“We’re delighted to be working in partnership with Yorkshire Building Society to ensure that even more people can get the advice they need, when and where they need it.”

The six Yorkshire Building Society branches running the pilot scheme are Barnsley, Castleford, Leeds, Rothwell, Wakefield and York.

Citizens Advice is a network of independent charities, offering confidential advice for free.

Last year, it helped more than 2.8 million people face to face, over the phone, by email and web chat.

Yorkshire Building Society confirmed that whatever is discussed during the Citizens Advice appointment will be fully confidential.

No personal information will be shared with the Society, or any other company or person.

“Please be assured that Yorkshire Building Society will not contact you following your appointment and the matters you discuss with Citizens Advice will not be shared with anyone,” the website states.

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