{"id":43744,"date":"2023-11-15T12:39:15","date_gmt":"2023-11-15T12:39:15","guid":{"rendered":"https:\/\/cabanesetcompagnie.com\/?p=43744"},"modified":"2023-11-15T12:39:15","modified_gmt":"2023-11-15T12:39:15","slug":"sky-customers-going-crazy-as-netflix-app-crashes-leaving-fans-with-annoying-red-wheel-of-doom-check-your-box-now-the-sun","status":"publish","type":"post","link":"https:\/\/cabanesetcompagnie.com\/world-news\/sky-customers-going-crazy-as-netflix-app-crashes-leaving-fans-with-annoying-red-wheel-of-doom-check-your-box-now-the-sun\/","title":{"rendered":"Sky customers 'going crazy' as Netflix app crashes leaving fans with annoying red wheel of doom – check your box now | The Sun"},"content":{"rendered":"
SKY customers have been stuck watching an annoying, spinning red 'wheel of doom' whenever they try watching Netflix for several days.<\/p>\n
The broadcaster has acknowledged that its a customer-wide issue and is currently investigating an official fix. <\/p>\n
<\/p>\n
In a statement on X (formerly Twitter), Sky wrote: "We're aware that some customers when launching Netflix will see a spinning red circle. <\/p>\n
"We have the right teams working to get this resolved as soon as possible."<\/p>\n
While there is no fix yet, experts at Sky suggested one way customers may be able to avoid it. <\/p>\n
If you have Multiscreen subscription, you maybe able to watch on your Sky Q Mini, according to Sky.<\/p>\n
In a separate help forum on Sky's website, an employee advised customers suffering the red circle of doom to turn of a feature in their Netflix Settings. <\/p>\n If you log in to your Netflix on a webpage, click My Account and scroll to the bottom. <\/p>\n Here you will find Test Participation – make sure this feature is switched off. <\/p>\n "If you can advise if this resolves the issue for you or not and we can feed this back to the support teams," the Sky employee wrote. <\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n With millions now relying on streaming services like Netflix for their evening entertainment, customers aren't happy with the partial outage. <\/p>\n "Why is this happening every day? We are paying for a service we can't use," X user @neilgreen2023 wrote. <\/p>\n Another customer, @jkd1969, tweeted: "What if you don't have multiscreen? Worse decision ever to get Netflix through Q box."<\/p>\n However, one savvy Sky viewer has reminded fellow customers that they still have access to the service – it's just not working via their Sky boxes currently. <\/p>\n "It's [worth] pointing out what you are paying for is access to a service called Netflix," the customer wrote in Sky's help forum. <\/p>\n "Your login will work. You have access to the service.<\/p>\n "I understand how frustrating this must be, which is why I am saying stop trying to use it that way until they fix it, which could take a very long time. <\/p>\n "They have at least acknowledged the issue, that doesn't always happen.<\/p>\n "Problems like this aren't easy to fix."<\/p>\n<\/picture>XMAS SPIRIT <\/span><\/p>\n
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